Privacy Policy

Thank you for visiting the Northline Distribution website. We believe in transparency, and this Privacy Policy explains how we collect, use, process, and protect your personal data.

This Policy applies when you visit our websites that display a link to this Policy, when you communicate with us, when you request a quote, or when you otherwise engage with our services. It also covers our use of cookies and similar technologies.

This Policy does not apply to information processed on behalf of our distribution partners or B2B customers. For information about a partner's data practices, please contact that partner directly.

Contact Information

When you contact us, request a quote, or enquire about our products, we collect your name, company name, work email address, phone number, and any message content you provide. We process this to respond to your enquiry, manage our business relationship, and provide customer support.

Account & Registration Information

When you register for a trade account, we collect your contact details, company website, VAT number, and a record of the products and services for which you have registered. We use this to verify your B2B partner status and fulfil our contractual obligations.

Device & Usage Information

When you visit our website, we automatically collect information from your browser and device — including your IP address, browser type, operating system, screen size, referring URL, pages visited, and interaction data. We use this to operate and improve our website, ensure security, and analyse usage patterns.

Cookies & Similar Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse traffic, and personalise content. You can manage your cookie preferences through your browser settings. Some areas of the website may not function properly if cookies are disabled.

We use your personal information for the following purposes:

• To provide, maintain, and improve our products and services
• To process and respond to quote requests and trade account applications
• To communicate with you about orders, deliveries, and account matters
• To send marketing communications (where you have opted in or where permitted by law)
• To ensure the security and integrity of our website and systems
• To comply with legal obligations, including EU regulations on gas cylinder certification and trade compliance
• To establish, exercise, or defend legal claims
• To conduct analytics and improve your experience on our website

We process your data on the following legal bases: performance of a contract, your consent, our legitimate business interests (provided they do not override your rights), and compliance with legal obligations.

Corporate Affiliates

We may share personal information with our corporate subsidiaries, affiliates, and their respective officers, employees, and agents for the purposes described in this Policy.

Service Providers

We share personal information with trusted service providers who assist us in operating our website, processing payments, delivering products, providing customer support, and conducting marketing activities. These providers are contractually obligated to protect your data.

Business Partners

We may share information with our verified distribution partners and trade customers as necessary to fulfil orders and manage our B2B relationships.

Legal Requirements

We may disclose personal information when required by law, in response to legal process, or to protect our rights, your safety, or the safety of others. This includes compliance with EU trade regulations and cross-border transport requirements.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the successor entity.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements.

When we no longer have a legitimate business need to process your information, we will either delete or anonymise it. If deletion is not immediately possible (for example, because data has been stored in backup archives), we will securely store and isolate it from further processing until deletion is possible.

Aggregated, anonymised, or de-identified data that cannot reasonably be used to identify you may be retained indefinitely for analytics and reporting purposes.

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. If a data breach compromises your personal information, we will notify you and the relevant supervisory authority as required by applicable law.

Under applicable data protection laws, including the EU General Data Protection Regulation (GDPR), you may have the following rights:

• Access — Request a copy of the personal data we hold about you
• Rectification — Request correction of inaccurate or incomplete data
• Erasure — Request deletion of your personal data in certain circumstances
• Restriction — Request that we limit the processing of your data
• Portability — Request a machine-readable copy of your data to transfer to another controller
• Objection — Object to processing based on legitimate interests or direct marketing
• Withdraw Consent — Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing
• Lodge a Complaint — File a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond to your request within the timeframe required by applicable law.

Northline Distribution is headquartered in Europe. Your personal information may be transferred to, stored in, and processed in countries within the European Economic Area (EEA) and, where necessary, in countries outside the EEA where we or our affiliates, partners, or service providers maintain facilities.

When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place — including Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions, or other legally recognised transfer mechanisms — to protect your data in accordance with applicable law.

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by Northline Distribution. This Privacy Policy does not apply to those third-party services.

We are not responsible for the privacy practices, content, or security of any third-party sites. We encourage you to review the privacy policies of any third-party services before providing your personal information.

Our website, products, and services are intended for use by businesses and are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18.

If we learn that we have inadvertently collected personal data from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy on this page and update the "Last updated" date.

We encourage you to review this Policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated Policy.

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or want to submit a complaint, please contact us: