Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Northline Distribution website located at northlinedistribution.com (the "Site") and all related services, products, and content offered by Northline Distribution ("Northline," "we," "us," or "our").

By accessing or using the Site, submitting a quote request, creating a trade account, or placing an order, you agree to be bound by these Terms. If you do not agree to all of these Terms, you must not access or use the Site.

These Terms constitute a legally binding agreement between you and Northline Distribution. We reserve the right to update or modify these Terms at any time, and your continued use of the Site constitutes acceptance of any changes.

The Site and our services are intended exclusively for verified B2B partners, including distributors, importers, wholesalers, procurement teams, and enterprise buyers operating within the European market. Our products are not available for consumer or retail purchase.

Trade Account Registration

To access pricing, place orders, or request quotes, you may be required to register for a trade account. When registering, you agree to provide accurate, current, and complete information — including your company name, VAT number, registered address, and authorised contact details.

Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorised access or use of your account. Northline reserves the right to suspend or terminate any account at our discretion, including for breach of these Terms.

Product Information

Northline distributes certified industrial and technical gas cylinders, including food grade gases, technical gases, helium, and private label manufacturing services. All product descriptions, specifications, and images on the Site are provided for informational purposes and may be subject to change without notice.

Certification & Compliance

All products supplied by Northline comply with applicable EU standards and regulations, including but not limited to the Transportable Pressure Equipment Directive (TPED), ADR transport regulations, and EU Regulation 1935/2004 for food-contact materials where applicable. Certificates of conformity and safety data sheets are available upon request.

Pricing & Availability

All prices displayed on the Site are indicative and subject to confirmation at the time of order. Prices are quoted in the currency specified and are exclusive of applicable taxes, duties, and shipping costs unless stated otherwise. We reserve the right to modify pricing at any time. Product availability is subject to stock levels and may vary by region.

Quote Requests

Submitting a quote request through the Site does not constitute a binding order. All quotes provided by Northline are valid for the period specified in the quote document and are subject to product availability at the time of order confirmation.

Order Acceptance

An order is only confirmed when Northline issues a written order confirmation. We reserve the right to accept or decline any order at our sole discretion. Factors that may affect acceptance include credit verification, product availability, pricing accuracy, and compliance with trade regulations.

Payment Terms

Payment terms are as agreed in your trade account agreement or as specified on the invoice. Unless otherwise agreed in writing, payment is due within 30 days of invoice date. Northline reserves the right to charge interest on overdue payments at the rate permitted by applicable law and to suspend deliveries until outstanding balances are settled.

Cancellations & Modifications

Orders may only be cancelled or modified with our prior written consent. Cancellation fees may apply depending on the stage of fulfilment. Custom or private-label orders cannot be cancelled once production has commenced.

Northline delivers to verified B2B partners across Europe. Delivery timelines provided are estimates and are not guaranteed. We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to supply chain disruptions, customs processing, carrier delays, force majeure events, or regulatory holds.

Risk of Loss

Risk of loss and title to products pass to you upon delivery to the carrier at the point of shipment, unless otherwise specified in your trade agreement. It is your responsibility to inspect all deliveries upon receipt and to report any damage or discrepancies within 48 hours.

Hazardous Goods Transport

All gas cylinder shipments are classified as hazardous goods and are transported in compliance with ADR regulations and applicable national transport laws. You agree to ensure that your facilities and receiving procedures meet all applicable safety requirements for the handling and storage of compressed gases.

Due to the nature of our products (pressurised gas cylinders), returns are subject to strict safety and regulatory requirements. Returns are only accepted under the following conditions:

• The product was delivered in a defective condition or does not match the order specification
• A return request is submitted in writing within 14 days of delivery
• The product has not been opened, tampered with, or used
• The return is approved in writing by Northline prior to shipment

All approved returns must be shipped in compliance with applicable hazardous goods transport regulations at your expense unless the return is due to our error. Refunds or replacements will be processed within 30 days of receiving and inspecting the returned goods. Claims for shortages, damage, or non-conforming products must be submitted in writing within 48 hours of delivery, accompanied by photographic evidence and relevant delivery documentation.

All content on the Site — including text, graphics, logos, images, product descriptions, data compilations, software, and design — is the property of Northline Distribution or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Site without our prior written consent. The Northline name, logo, and all related trademarks are the property of Northline Distribution and may not be used without our express written permission.

Any feedback, suggestions, or ideas you submit to Northline become our property, and we may use them without restriction or compensation to you.

To the maximum extent permitted by applicable law, Northline Distribution, its directors, employees, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, revenue, data, business opportunities, or goodwill — arising out of or related to your use of the Site or our products and services, regardless of the theory of liability.

Our total aggregate liability for any claims arising under or related to these Terms shall not exceed the total amount paid by you to Northline in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

You agree to indemnify, defend, and hold harmless Northline Distribution and its officers, directors, employees, affiliates, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms
• Your use or misuse of our products, including improper handling, storage, or transport of gas cylinders
• Your violation of any applicable law, regulation, or third-party rights
• Any content or information you submit through the Site
• Your negligence or wilful misconduct

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be submitted to good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to the exclusive jurisdiction of the courts of Rotterdam, the Netherlands.

Notwithstanding the foregoing, Northline reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

Northline shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control. This includes, but is not limited to, natural disasters, pandemics, war, terrorism, civil unrest, government actions or sanctions, trade embargoes, supply chain disruptions, labour disputes, utility failures, cyberattacks, or disruptions to transportation or communication infrastructure.

In the event of a force majeure, affected obligations will be suspended for the duration of the event, and Northline will use commercially reasonable efforts to mitigate the impact and resume performance as soon as practicable.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

The failure of Northline to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorised representative of Northline.

If you have any questions about these Terms of Service, please contact us: